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0150 926 2852
0844 8844 714

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Terms & Conditions

1. Our Contract

    • These Terms and Conditions govern the supply of goods sold by Agar Hygiene Limited, Unit V Castle Business Park, Hockey Close, Loughborough LE11 5GW (CRN04464583 Vat No.799 7447 41) trading online as CCSdirect (“we” and “you”) to the customer (“you”) these constitute the entire and only agreement between us in relation theeto. All orders placed are subject to acceptance by delivery of the goods to you at which point a legally binding contract is constituted between us on these Terms and conditions

2. Price & Payment

    • 2.1 All prices are exclusive of VAT
    • 2.2 The price payable for the goods you order is as set out on our web site at the time you place your order or, plus any charges for carriage as set out in the order form. We reserve the right to change the price of goods, due to market conditions but we will confirm the prevailing price with you before accepting your order. We are not obliged to accept your order for such goods and may decline it or limit the order quantity.
    • 2.3 Occasionally an error may occur with our system and goods may be incorrectly under priced, in which circumstances we will not be obliged to supply the goods at the incorrect price.
    • 2.4 Subject to clause 2.5, we must receive payment for the whole of the price of the goods you order, and any applicable charges for carriage and insurance, before your order can be accepted unless we have agreed otherwise in advance in writing.
    • 2.5 The verification of your credit or debit card is carried out by WorldPay, one of the leading providers of secure online card processing in the UK. WorldPay uses 128-bit encryption and is authorised by all the major banks and card companies in the UK to carry out the processing of credit and debit card transactions.
    • For your safety CCSdirect does not have access to your card details when making purchases via this website.  All card details are entered directly into the WorldPay secure website.  These are passed directly from WorldPay in an encrypted form to your bank over a secure link. Each time you enter your credit card information, this information is only used once for the purpose of that transaction.
    • 2.6 If you are an account customer, payment shall be made in full at the end of the month following the date of invoice. Time shall be of the essence for payment. We may revoke credit if you fail to make payment when due. If payment is not made when due, interest is payable at the rate of 3 per cent over the current base rate on the amount outstanding from the due date for payment until receipt by us of the full amount (including any accrued interest) whether before or after judgment, together with any reasonable legal or other recovery costs.

3. Delivery & Title

    • 3.Delivery will be by courier between 08:00 and 18:00 and are not time specific nor can an estimated time be given A valid signature will be required on delivery, we can not accept instructions such as “leave in porch” as the courier will require a signature to show proof of delivery
    • Delivery to places such as office block, etc will only be to the reception groundfloor area. We can not deliver to residential flats. Upon payment for the goods ownership is passed to you, the goods shall be at your risk.
    • 3.2 Damage or Short Delivery – Damage and/or shortages must be noted on carriers’ delivery sheet immediately and notice in writing given to Seller within 3 days of receipt of goods.
    • 3.3 Orders of £75 and over (excluding VAT) will be delivered free of charge to a UK mainland address excluding the following post codes AB, BT, FK19 to FK21,IV, KW1 To KW14, PA21 to PA40, PH8,9 &10. For delivery to these areas please call for a quotation.
    • 3.4 Orders below £75 (excluding VAT) will be charged a flat rate of £6.95 + vat delivery charge to a UK mainland address excluding the following post codes AB, BT, FK19 to FK21,IV, KW1 To KW14, PA21 to PA40, PH8,9 &10. For delivery to these areas please call for a quotation.
    • Any dates quoted for delivery of the Goods are approximate only and the Seller shall not be liable for any delay in delivery of the Goods howsoever caused. Time for delivery shall not be of the essence. The Goods may be delivered by the Seller in advance of the quoted delivery date upon giving reasonable notice to the Buyer.

4. Availability

    • While we endeavor to hold sufficient stock to meet all orders, if we have insufficient stock to supply or deliver the goods ordered and paid for by you, we will contact you and offer to, supply or deliver a substituted equivalent product of equal or higher value, or refund you the price paid for such goods.

5. Cancellation & Returns

    • 5.1 At any time after placing your order, and prior to dispatch of your order, you can cancel your order without incurring any charge. To do this, please contact us in writing, or telephone us, quoting your order number. Cancelation of personalised products may incur a charge for artwork and origination alrready undertaken However once production has started the order can not be canceled
    • 5.2 We will accept items for return within 7 days from the goods are delivered, providing; the goods are still in the original packaging, and in a re-sellable condition. It is the customers’ responsibility to cover the cost of returning items to us. Full credit will be issued, for the value of the returned goods only, once the above criteria have been met. Alternatively, replacement goods can be issued free of charge or an alternative size/colour etc, if required (subject to clause 4), but again you are responsible to cover the costs of any associated carriage and possibly a re-stocking charge of 15%. We are sorry but printed and personalised items are non-returnable under any circumstances.

6. Liability

    • 6.1 If you have notified us of a problem with the goods within 7 days of delivery, we will (subject to clause 4) either rectify any shortage or non-delivery; replace/repair any goods that are damaged or defective upon delivery. We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods, or delivery timescale, and we shall have no liability to pay any money to you by way of compensation, other than any refund we make under these conditions. This does not affect your statutory rights if you are a consumer, nor is it intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence.
    • 6.2 The buyer shall be wholly responsible for checking that the products are entirely appropiate for the use and appliocation to which they may be put
    • 6.3 If the Goods are to be manufactured or any process is to be applied to the Goods by the Seller in accordance with a specification submitted by the Buyer, the Buyer shall indemnify the Seller against all loss, damages, costs and expenses awarded against or incurred by the Seller in connection with or paid or agreed to be paid by the Seller in settlement of any claim for infringement of any patent, copyright design, trademark or other industrial or intellectual property rights of any other person which result from the Seller’s use of the Buyer’ specification.

7. Limited Companies – Guarantee

    • Those signing the Trade Credit Account Application Form on behalf of limited companies do so as guarantor and undertake to guarantee the payment of all monies owing to us by the relevant limited company if we believe that the limited company cannot meet its obligations. If the limited company goes into receivership, liquidation or administration the guarantor will pay to the receiver, liquidator or administrator, as the case may be, such sum as will enable him to pay all monies owed to us by the limited company.

8. Termination

    • We reserve the right to suspend further supply or delivery, stop any goods in transit or terminate our contract by notice in writing to you if you are in breach of an obligation hereunder or you become unable to pay your debts when they fall due or proceedings are commenced by or against you alleging bankruptcy or insolvency. Upon termination, your indebtedness to us becomes immediately due and payable and we shall be under no further obligation to supply goods to you.

9. Force Majeure

    • We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder that is caused by any event or circumstance beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes).

10. General

  • If any part of these conditions is invalid, illegal or unenforceable (including any provision in which we exclude our liability to you) the validity, legality or enforceability of any other part of these conditions will not be affected. This contract shall be governed by and interpreted in accordance with English law